Leading change in the world of telecom
Our research says:
The traditional telecom business model is under siege, making it difficult to generate long-term value for players.
One way to succeed in the competitive, dynamic telecommunications market is to completely change the game—not just play it better. That means tailoring services and product offerings to individual client interactions. It also requires operators to seek out new ways to grow and innovate, and to understand the customer needs of tomorrow. That’s where we come in.
Our telecom service capabilities:
- Service provisioning and activation
- Technical help desk & support
- Customer service (order management)
- Social media Customer Relationship Management (CRM)
- Data cleansing and migration
- Project management
- Enterprise finance, accounting & revenue assurance
- Enterprise contract management
- Enterprise billing and interconnect
- Internal service & field dispatch desk
The Tech Mahindra BPS edge:
As part of a leading global systems integrator and business transformation consulting organization, Tech Mahindra BPS has a very strong focus on the Telecommunications industry. We have built our expertise and intellectual property over years to partner the major players among the Telecom industry – in a collaborative and successful journey spanning years.
Our best in class delivery model has the proven ability to understand tomorrow’s needs & improve customer service experience using our Next Generation Contact Center Framework – CareXa.
CareXa leverages our highly regarded intellectual property built over the years to provide solutions to:
- Enhance customer experience
- Generate more value from those interactions
