Delivering excellent value in Retail
Our research says:
Today’s retail market is in the midst of great changes. Traditional retail operations continue to be disrupted by technologies that remove barriers to entry for agile players. Therefore, disruption is the new normal.
With the ever-increasing complexities in Retail Operations and consumer polarization - retail organizations are now moving towards technology innovations to reduce their Selling, General and Administrative (SG&A) costs.
Companies are seeking to go online and streamline their processes while tracking their inventory and movement of goods in real-time – making Retail & Technology more inseparable.
Key challenges include:
- The need to go digital
- Reduce costs
- Gain foothold in new markets
- Customized solutions / offers for customers
- Easily accessible & usable GUI
- Better real time tracking management
This is where the right outsourcing partner
can make a difference.
Our Retail service offerings:
Covering the complete customer lifecycle:
- Customer Service
- Technical Help Desk
- Website management
- Master Data Management
- Finance & Accounting
- Supply Chain Management
- Digital Operations
- Analytics & Reporting
- Robotic Process Automation
- Real Time Tracking
The Tech Mahindra BPS edge:
Tech Mahindra’s Business Process Services (BPS) is focused on helping our Clients with Transformation Solutions, Digital Platforms and Reusable Assets that connect across technologies to derive tangible business value.
Our Business Process Management Consulting Group offers customized services spanning the full life cycle. We consult with you on an operating model that delivers the desired business outcome at all scales. Our operating models are flexible,clear and resilient, helping you grasp business opportunities while also optimizing cost and productivity.
Our solutions:
- Improve service & delight your customers
- Give your business a competitive edge
- Help you & your team focus on core activities
- Help with better Risk Management
- Get access to skilled expertise
- Deliver value benefits
